Support
Shipping Information
Standard orders are shipped via J&T Express. For urgent same-day delivery, customers may self-arrange via Lalamove or Grab Express.
Courier Partners
J&T Express Malaysia – Standard Delivery
Our primary logistics partner for all standard domestic shipments. Covers Peninsular Malaysia, Sabah, and Sarawak. Tracking number provided upon dispatch.
Lalamove / Grab Express – Urgent Same-Day Delivery
For urgent orders where you need parts the same day, we support customer self-arranged pick-up via Lalamove or Grab Express (or equivalent on-demand delivery platforms). We understand that urgent mechanical needs cannot wait.
? All Lalamove / Grab bookings are made and paid for entirely by the customer. We do not book or pay for on-demand couriers on your behalf.
Processing Time
Delivery Timelines
| Region | Standard | Notes |
|---|---|---|
| Klang Valley (Selangor / KL) | 1 – 2 business days | Same-day possible for selected areas |
| Peninsular Malaysia | 2 – 4 business days | – |
| Sabah & Sarawak | 4 – 7 business days | Remote areas may take longer |
| Labuan / Putrajaya | 2 – 4 business days | – |
Timelines are estimates and not guaranteed. Public holidays, peak seasons (Hari Raya, CNY), and weather events may cause delays outside our control.
Shipping Rates
Shipping fees are calculated at checkout based on parcel weight and your delivery postcode. Rates are determined by J&T Express standard pricing.
| Weight | Peninsular | Sabah / Sarawak |
|---|---|---|
| Up to 1 kg | From RM 7 | From RM 12 |
| 1 – 3 kg | From RM 9 | From RM 16 |
| 3 – 5 kg | From RM 12 | From RM 22 |
| Above 5 kg | Calculated at checkout | Calculated at checkout |
Rates are indicative and subject to change by J&T Express.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with your J&T Express tracking number. You can track your parcel at:
Track on J&T ExpressYou can also track orders within your account under My Orders.
Parcel Recording Requirement
? Required for all deliveries
You must video-record the unboxing of every parcel in a single uncut take before opening it. The recording must clearly show the sealed parcel with tracking label and the complete unboxing process. Without this recording, we cannot process any claim for missing items or transit damage.
Damaged or Lost Parcels
In the event of a lost or damaged parcel:
- Contact us within 48 hours of the expected delivery date (lost) or the delivery date (damaged).
- Provide your order number, J&T tracking number, and unboxing video (for damage claims).
- We will lodge a formal claim with J&T Express and keep you updated on the outcome.
Contact: zack@revoluzion.io or WhatsApp +6013-770 5988.
Urgent Delivery – Lalamove / Grab Express
How it works
We fully support urgent dispatch for time-sensitive orders. If you need parts the same day, you may book a Lalamove, Grab Express, or equivalent on-demand courier to collect from our premises and deliver directly to you.
- Contact us first – WhatsApp or email us to confirm item availability and that your order is ready for collection before you book the driver.
- Complete your purchase – Your order must be fully paid on our website before we prepare the parcel.
- Book the driver yourself – Open Lalamove or Grab Express, set the pick-up address to our location (provided upon confirmation), and set your address as the drop-off. You pay the courier fee directly in the app.
- Share driver details – Send us the driver name, vehicle plate, and estimated pick-up time via WhatsApp so we can have your parcel ready at the door.
- Driver collects – We hand the parcel to the driver. Risk of loss transfers to you upon the driver collecting the parcel from our premises.
? Important – Customer Responsibility
All on-demand delivery bookings (Lalamove, Grab, etc.) are made and paid for entirely by the customer. Revoluzion Automotive does not arrange, pay for, or take responsibility for on-demand courier bookings.
We are not liable for any loss, damage, delay, or theft that occurs after the parcel is collected by your booked driver. Any dispute regarding transit must be raised directly with the courier platform.
The standard parcel recording requirement still applies – you must video-record the unboxing upon receiving the parcel.
To arrange urgent dispatch, contact us at: WhatsApp +6013-770 5988 or zack@revoluzion.io.
Shipping Restrictions
- We currently ship within Malaysia only.
- International shipping is not available at this time.
- We do not ship to P.O. boxes.
- On-demand courier (Lalamove / Grab) is available for local orders where our premises and your location are within the platform's service area.