Refunds & Returns

This policy explains how cancellations, returns and refunds work across the different parts of the Platform: the online Shop, Store purchases via WhatsApp, the peer-to-peer Marketplace, events and the Dealer Programme. Your rights under the Consumer Protection Act 1999 and other Malaysian law always apply and are not excluded by this policy.

• Cancellation before dispatch: orders cancelled before dispatch are refunded in full to the original payment method.
• Defective or wrong items: items that arrive damaged, defective or different from what you ordered must be reported within 7 days of delivery with clear photo or video evidence. Approved returns are refunded in full, including reasonable return shipping.
• Change of mind: returns are accepted at our discretion within 7 days of delivery, provided the item is unused and in original packaging. Return shipping costs are borne by you, and the refund may exclude original shipping.
• Final sale: custom-made, clearance, opened/used or special-order items may be final sale unless faulty.
• Processing time: approved refunds are processed within 5–10 working days to the original payment method. Card and GrabPay refunds may take additional time to appear, depending on your bank.

Products bought directly from a Store through WhatsApp are sold by the individual seller, not by Revoluzion. Returns, refunds and warranties for these purchases follow the seller's own policy, agreed between you and the seller at the time of purchase. Revoluzion is not a party to these transactions and is not liable for them.

Marketplace transactions are made directly between private buyers and sellers. Revoluzion does not handle payments or returns for these sales. We strongly recommend you inspect items and agree payment and return terms with the seller before paying. If a seller misrepresented an item, you may report the listing to us and we will review it under our Community Guidelines.

Event registration fees and refunds are governed by the organiser's own terms, which are shown on the event page at registration. Please contact the organiser directly for event refunds. Revoluzion does not process event payments.

Purchase orders placed under the Dealer Programme are governed by the dealer agreement and the terms stated on the purchase order. Custom orders may not be cancellable once confirmed.

Coupons, vouchers and Points used towards a refunded order are re-issued or restored to your account where required by our refund rules. Points and vouchers cannot be exchanged for cash, and their expiry terms remain as originally stated.

For online Shop orders, contact us at support@revoluzion.my with your order number, a description of the issue and photo or video evidence where relevant. For Store (WhatsApp) purchases, contact the seller directly. For events, contact the organiser.